At NoVa Mobile Vet, our goal is to provide high quality veterinary care. We have implemented an appointment/cancellation policy which enables us to better utilize appointments for our patients in need of veterinary care. As we have a limited number of appointments we can see daily, we require 24 hours notice of cancellation. If you cannot make your appointment, please let us know as soon as possible so we can offer it to someone else. Your consideration is appreciated as the sooner you call us, the greater our chances of reallocating the appointment slot to someone else.
*If a person fails to provide 24 hours notice prior to cancelling a scheduled wellness appointment, he/she will incur a $100 fee for the late notice.
*If a person fails to provide 24 hours notice of cancellation for a scheduled surgical, dental, or anesthetic procedure, he/she will incur a $200 fee for the late notice.
We will accept cancellation calls to our main number at 1-866-946-7387 or cancellation emails to info@novamobilevet.com.
****This policy applies to new and existing clients who fail to provide 24 hours notice of cancellation.****
Acknowledgment:
I, the undersigned, agree to the terms and conditions of this cancellation policy.